Rollin' With an Apology

It only took a couple of hours after the flat tire post for Firestone to contact me regarding the lack of customer service at their Chattanooga location.
Honestly I was surprised, and in fact, the next day the manager at that store called me and apologized.
He said that he was embarrassed the ordeal took place and he wanted to mend it by putting some tires on my van.

Needless to say the customer service was fantastic this time, no doubt they wanted to be double sure I was treated well.
I could be cynical but I won't because they did make a genuine effort and I appreciated it very much.
I am going to assume they had a bad day last week and just didn't have their "thinking " caps on when I appeared in need of tire help.

So now I have Firestone tires on the mama van. They look nice and I expect that they will hold up well. I am the new Firestone tire tester:-)

                           ****Me and the manager, Andrew, discussing my new tires.****

If you are local and want to try out some Firestone tires, go ahead and try them. Let them know Ms. Martin from Barefoot Farm sent you and I bet you get great service. If you want, ask for Andrew.

Thank you Firestone and Andrew for the apology and the tires to make up for the mishap.

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School starts up here in less than a week. Friday I might just discuss those sad days of sending little ones off to kindergarten.

In the meantime,

Have a great Wednesday!!!!