Honestly I was surprised, and in fact, the next day the manager at that store called me and apologized.
He said that he was embarrassed the ordeal took place and he wanted to mend it by putting some tires on my van.
I could be cynical but I won't because they did make a genuine effort and I appreciated it very much.
I am going to assume they had a bad day last week and just didn't have their "thinking " caps on when I appeared in need of tire help.
If you are local and want to try out some Firestone tires, go ahead and try them. Let them know Ms. Martin from Barefoot Farm sent you and I bet you get great service. If you want, ask for Andrew.
Thank you Firestone and Andrew for the apology and the tires to make up for the mishap.
****************
School starts up here in less than a week. Friday I might just discuss those sad days of sending little ones off to kindergarten.
In the meantime,
Have a great Wednesday!!!!
AWESOME!! Great post, great story of grace (on your behalf), great response on their behalf! It worked out for good!! LIKE, LIKE, LIKE!
ReplyDeleteA gracious end... nice work super mama!
ReplyDeleteVery cool! It's good to hear that Firestone reached out to you so quickly and went above what I would have expected to rectify the situation. It makes me feel a lot better about them.
ReplyDeleteNice show of grace on your part, as well.
Yes, me too. Always nice to see good things happen anyway. And they were good to me when I was there so many years ago.
ReplyDeleteWow, that is great that they came through and made it right.
ReplyDeleteBlessings
Diane
I’m glad things worked your way in the end, Sam. :) You’re right, maybe they did just have a bad week then. However, it would’ve been better if they gave you some spare along with the VIP treatment. Kidding. :P Anyway, remember to always check the tread depth of your tires before heading anyplace to avoid similar incidents.
ReplyDeletePeople would love to go back to a car service center if they discover that it offers great products at a reasonable price. But, that’s not the only thing that customers are looking for. Of course, they want to have a fun experience while they are there, so they expect to receive great treatment. I personally would love to go to a shop if the people there are nice and accommodating because I’m confident that they will cater all my auto needs.
ReplyDelete